A very non-useful delineation made it’s way into popular theory that personality was outward, and a person’s character was inward (i.e., private events, qualities, values and thoughts that shaped the personality). That it was easy to change a person’s personality, or that we could “fake it ’til we make it.” These unhelpful messages have created much confusion and inauthentic behaviours as a result over many decades.

Allow me to try to set the record straight.

Personality takes into account our whole person – inside and out. If you know what you are looking for, personality gives insight into our own selves, as well as a powerful window to others. It draws in our perception (the way we view the world), our communication style and channel (our preferred wavelength to connect with others), environmental and management style preferences (how we like to be interacted with), traits, character strengths, key psychological needs (how we are best motivated) and our distress patterns (observable signs when behaviours start going negative).

A personality model should also go on to explain why it is that some folk “phase” over time. These people are the same person as they always have been, but somehow they have changed. This is most noticeable at school reunions, or for friendships that have lapsed and been resurrected several years later.

Been to a personality-based training that didn’t explain any of these concepts? Very few do. Mostly they are non-evidence based and kick off with a sub-standard assessment or “profiling tool”. So, why should you invest in learning this stuff?

Your customers want to know that you understand them. They want a natural and easy flow and rapport, that can be easily established if you know how to assess their personality and connect with them. “What’s in it for me?” is an invitation for you to match your product to their psychological needs. Fail to meet their needs and you will find that the customer interaction takes a dive for the worse quite quickly, and you will end up without a sale.

Having the skills to individualise communication is an asset to any industry and any role. Unless your work is in isolation with a bunch of robots, you bump up against humans all day long. It would be a really useful idea to learn more about them!

Come along to a Process Communication Model^® Seminar and gain new skills for life!

The post What Does Personality Encompass? appeared first on Up Communication.

SKILLS, NOT RULES.

Understanding the Process (UP) within communication is vital if you want to truly connect with people. Here at UP, we take people through a very practical and applied journey to learning a new skill. This is not theoretical mumbo-jumbo. Our courses emphasize solidifying learning through small group activities and one-on-one opportunities with our facilitators.

Do you find it difficult or frustrating when communicating with your team or customers?
UP communication gives you the confidence and knowledge you need to communicate effectively with your team and customers. Our communication training equips you with the necessary skills to deal with any situation assertively without hesitation. Our style of training enables speedy transition of proven techniques to help you with any situation you are confronted with in your personal or business life.

Good communication is vital for businesses to realize their full potential. Dealing with staff and clients in an effective and proactive manner will bring out the best in yourself and those around you. Sound communication skills equip the modern day manager with a skill set enabling the ability to lead, inspire, organise, and manage others. Management and executive staff who are striving to excel, benefit from knowledge that leads to easy workplace conflict resolution and ensures minimal disruption to the works of the business and its people.

UP communication offers a number of seminars developed for communication skills training benefitting home life at a personal level, as well as effective management skills and customer service training for business catering to the needs of employees or professionals. We believe it is profoundly important for everyone to communicate effectively regardless of status and profession. Our influential and motivational presentations are customised to meet the requirements of today’s fast-paced active lifestyle and workplace. Participants who enrol in these seminars emerge with new insight and proven practical techniques to tackle life’s challenges across personal and professional domains. Communication skills training, when done well, has a significantly positive impact on relationships; be they personal (spousal, parent-child, sibling), or professional (employer-employee).

FROM CHAOS TO CALM.

We are a dynamic team of professionals with immense knowledge in all facets of communication. Our training programs will help you communicate with diplomacy and professionalism and maintain a positive influence in all situations including the ability to calm volatile situations within your team. Our training will teach you to adapt to the communication style of your audience and identify the differences between forceful, confident and passive communication.

At UP Communication we understand that everybody is an individual and unique in every way. We will provide you with the tools necessary to effectively communicate in a team or individual environment. We engage our audience with practical concepts so you can implement effective strategies in your workplace or personal life quickly and seamlessly. In a nutshell, we impart knowledge in an engaging, flexible, dynamic and thoughtful manner.

VISION AND VALUES.

We believe we are experts in communicating.

We’d love for you to believe the same thing in us… but more importantly, in yourself.

Our vision is to empower people to share the humanity of communication to positively amplify outcomes. UP communication’s mission is “communication to enhance your world.” We passionately believe that no matter your background, we can assist you in learning the science behind the art of communication so that your relationships across all your life domains (work, rest and play) can flourish through better and worse.

Contact us today if you would like more information about any of our seminars. We can tailor a seminar to suit your exact needs or requirements.

Good communication is as stimulating as black coffee, and just as hard to sleep after.
 –Anne Morrow Lindbergh

The post What Is Up Communication? appeared first on Up Communication.

• Quickly establish and build an alliance with your clients?
• Provide your clients with tools to communicate?
• Motivate your team to stay on track and remain up beat?

PCM has helped big businesses to:

• Increase profitability
• Improve quality and workforce standard
• Increase customer satisfaction
• Reduce staff and customer distress
• Improve team morale and job satisfaction
• Increase customer loyalty
• Reduce staff sick leave and turnover

PERFORM AT YOUR PEAK.

Minimising miscommunication is a plus no matter which way you look at it. Optimising communication within an organisation or company goes a long way toward changing the culture to one that is positive and more harmonious. If we can provide you with a skill whereby you and your colleagues can allow for and understand those on your team who “think differently”, then surely the power of those differences can then be enhanced rather than used as a point of difference, and at times conflict. Providing your team with a common approach to understanding and analysing human behaviour – the good, bad and ugly – generates a more united workplace and celebrates personality diversity.

Good communication = better business.

 “It takes one to tell, and two to misunderstand.”
― H.C. Paye

The post Professional Benefits appeared first on Up Communication.

• Could you please pass the salt?
• Bob, pass me the salt, please.
• This chicken is lovely Jenny, but it needs a little more seasoning.
• Throw us the white stuff, babe.

Saying something to someone in a way that they struggle to hear can result in awkwardness at best, and utter rejection at worst.

Process Communication Model® (PCM) is a communication tool that teaches people how to recognise these subtle preferences in themselves and those around them. It is no good speaking English to a Mexican, just as it is no good asking questions to someone who prefers to be given direction.

Sometimes it feels like our cogs are humming along nicely and the world is a lovely place. But other times, life gets in the way and the spokes to our cogs can grind to a halt or spin right out of control! It is the management of each of these scenarios that is the key – how do I stay up, bright and perky, and if I am down, how do I get back up?

The Process Communication Model® ties together personality factors, communication styles, motivations, psychological needs and patterns of distress.

The model can accurately explain and predict what distress looks like for each person, how to engage them in motivating tasks (some people respond well to jumping out of a plane with a parachute and Go Pro, whereas others are satisfied with doing well on a work project, and others still feel refreshed after a luxurious massage), and how to communicate with individuals in such a way as to keep them in a positive headspace.

Process is the key in communication.

“We have two ears and one mouth so that we can listen twice as much as we speak.” –Epictetus

HOW DID PCM EVOLVE?

PCM has evolved from a concept developed in Dr Taibi Kahler’s undergraduate days at Purdue University, to now being a leading communication and management tool taught to millions of people worldwide, and often highlighted in business management and customer service training programmes. Dr Taibi Kahler’s Clinical Psychology degree enabled him to discover a process involved in verbal communication.

By Dr Kahler’s careful analysis of speech patterns he was able to propose a six-factor personality structure within each individual, which could assess, describe and predict both positive and negative behaviour. This discovery was extended to a clinical process for rapid psychological diagnosis, which won Dr Kahler the 1977 Eric Berne Memorial Scientific Award (kind of like the Oscars for Psychologists).

GROWING MOMENTUM.

Dr Kahler’s PCM theory has been enhanced over the years and is used in a variety of sectors today. Business and government agencies around the world are jumping on board this communication tool to assist with personnel selection, placement, and motivation, as well as office and customer management. Accurately determining the personality and potential of recruits and workers can help businesses in devising strategies that will best equip personnel with effective management skills.

NASA

In 1978, NASA invited Dr Kahler to demonstrate the efficiency of his model in the astronaut selection process. After comparing notes on several candidates NASA’s Lead Psychiatrist for Manned Space Flight, Dr Terry McGuire, hired Dr Kahler, commenting that a “process” approach revealed as much about a candidate in 10 minutes as a “content” interview of several hours. Dr Kahler continued to work with NASA for almost two decades, translating his concepts into what is now the Process Communication Model®, a non-clinical model for personality assessment, communication and management for businesses and individuals that UP Communication offers in its communication skills training programmes.

As a result of Dr Kahler’s involvement, the Process Profile Inventory (PPI) has been incorporated into the astronaut selection, evaluation, training, and management processes since the 1980’s.
PCM allows speedy assessment for effective hiring.

“Our mission statement is to significantly improve people’s lives.” -Dr Taibi Kahler

PARTNER LINKS YOU MAY FIND USEFUL:

www.pcmoceania.com
www.kahleroceania.com

www.kahlercommunications.com

www.kahlerbelgium.com

The post What Is PCM? appeared first on Up Communication.

LOVE A HAPPY HOME.

If you can have a positive experience with your communication, and minimise miscommunication, the flow on effects to other realms of your life will soon become apparent. You can have an impact on the moods of the people you connect with and turn around a potentially hostile or confronting conversation into a pleasant and positive experience. How cool is that?

Improve your understanding in communication and experience less discord and more unity.

“The most important thing in communication is hearing what isn’t said.”
–Peter Drucker

The post Personal Benefits appeared first on Up Communication.

Creating a positive culture for your team is vital for your business to succeed. A sound collective vision encompassing a positive work environment will include transparent and open communication, healthy work and life balance, effective training and development programmes and recognition for work well done. Our primary objective is to create a strong and unrelenting team spirit within an organization to ensure peak performance. Our ability to deliver that message in a positive and productive manner is our strength. You will gain an understanding of what makes teams perform well and how you can utilize individual strengths for better team performance.

UP Communication based in Perth, WA offers a variety of seminars and workshops for professional development to maximize your personal and business goals. Whether you are a small or large company, we will undertake a comprehensive assessment of your business needs and align a training program catering to your strategic direction and vision. Our participants report positive achievement and tangible results including significant improvements in team behavior, productivity, employee retention and leadership qualities. Our trainers and facilitators are leaders in the industry. They are the driving force and face of UP Communication.

Our training methodology is fresh and entertaining. We make learning fun for participants. Our team building and professional development training programs are designed for supervisors, executives, managers, and team members. We focus to develop and hone your individual qualities to enhance your leadership and communication skills.

UP Communication’s professional team building training programs will make your team members more accountable. They will take ownership of projects and ensure they are completed successfully within the requested timeframe. Instilling confidence and the ability to negotiate will have a profound impact on any team in any business.

Our seminars are sure to energize and bring your team together. Our trainers and facilitators have the acquired skills to keep your audience engaged and create positive and memorable experiences. We guarantee you will feel more connected adopting unforgettable and actionable insights. We will help you to build a strong positive work environment in which your team members will all feel connected and work together effectively allowing your business to flourish. To learn more about our seminars or training programmes please contact us today and speak to one of our professional communication experts.

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Intelligence is not determined entirely by genetics, however. According to a Forbes.com article, the environment in which a child is raised, as well as the rearing methods, can influence both his academic and social intellect to a considerable degree. In other words, effective communication goes hand in hand with good parenting when it comes to raising an intellectually well-rounded child.

Here are some tips that you might want to consider.

1. Encourage curiosity. Little kids are natural scientists in that they keep on seeking answers about the world around them. If you stop them from exploring things altogether, as opposed to merely supervising their safety, their minds are bound to be filled with limitations and fears, thereby curbing the desire for knowledge that leads to so many discoveries.
2. Inculcate a love of books. Encourage your child to read, read, read. Read to your child as early and as often as possible. This should stimulate your child’s imagination and creativity, and serve as the foundation for language skills.
3. Promote active discussion of ideas. Instead of simply bombarding your child with facts, pique his or her curiosity. Ask questions like: Why is the sky blue? What happens to your teeth if you don’t brush them properly? Why do kitties meow? Encourage your child to formulate his or her own explanation and then provide the facts in a language that he or she can understand.
4. Balance IQ and EQ. You’ve probably heard about people with high IQ who lack leadership and social skills. Emotional intelligence, which dictates how well a person interacts with others, is just as critical as academic excellence. To this end, a child psychologist interviewed for Forbes.com suggests exposing your child to everyday play and activities with other kids.

Do you feel like you could benefit from professional instruction on how to motivate and know more about your child? Personalised communication training under a team of experts, like those at UP Communication in Perth, can help you hone your already formidable parenting skills.

Sources:

How to Raise a Smarter Child, Forbes.com

How to raise smart kids, ThatsLife.com.au

The post Effective Communication: Train Your Child to be a Future Intellectual appeared first on Up Communication.

If you’ve ever felt the need to improve your leadership skills (or lack thereof), here are six indicators worth noting.

1. Do you admit to your mistakes? Managers often feel the need to project authority and confidence, which is not necessarily a bad thing. Claiming accountability for one’s mistakes, however, should not be seen as a sign of weakness. At all times, weigh your decisions carefully and see whether they serve the greater good rather than your ego.
2. Do you provide yourself (and your staff) clear and adequate directions? People find their purpose within the organisation more easily if they know how to contribute to a specific goal. Fickle-mindedness and the lack of goals can be demoralising. Be someone your people can trust to steer them towards a stable course.
3. Are you the ultimate controller? A boss prefers to micro manage and make all the key decisions. A leader, on the other hand, does not hesitate to seek inputs from employees who are better equipped to evaluate the situation.
4. Do you play favourites? It is only fitting to reward employees for jobs well done, but one should never hand out favours casually in a corporate environment as that would be downright unfair and de-motivating. Employees should be recognised based on their merits and contributions, not their perceived closeness to you.
5. Do you rule by fear or by example? Some bosses use intimidation to get things done. Those with bona fide leadership skills need not do so because their subordinates are satisfied and happy to work for them.
6. Do you give credit where it is due? Everyone wants to be praised for his or her achievements, but good leaders also know how to recognise those who helped them reach their milestones. Conversely, a capable leader takes responsibility for the team’s collective failings when things get out of hand.

Becoming a respected and well-loved manager or authority figure requires a thorough understanding of yourself as well as the social dynamics within the workplace. Consider your subordinates’ needs, give constructive feedback, and strive to establish a competitive yet positive atmosphere. Thorough knowledge of team building practices can be particularly helpful in this regard. Process Communication Model® experts, like those at UP Communication here in Perth, can equip you with the skills necessary to become the best leader you can be.

Sources

How you can avoid being a bad boss, TheNewDaily.com.au

Are You a Bad Boss—Without Knowing It? TheMuse.com

The post Are You a Good Leader? Six Signs You Need Better Leadership Skills appeared first on Up Communication.

Unresolved conflict in the workplace can impact your business through decreased productivity, uncooperative behaviour, and attrition. According to research by the Queensland Government, 30 per cent of a manager’s time is spent resolving disputes in the workplace. Equipping your employees with the right techniques for effectively dealing with conflict in and out of the workplace can help your organisation overcome challenges along the way.

Listening Skills

Problems can’t be solved when people on both sides are throwing scathing words around. If you or someone who is equally capable can step up as the mediator and the voice of reason, you can let either party know that they are being heard and understood. This allows you to gather information, discover where the real problem lies, and work towards resolving the matter in a calm demeanour.

The Win-Win Attitude

A win-win scenario proposes a solution for the problems of both parties. That could be hard to achieve if no one is willing to resolve problems as a team. The goal here is to turn a dispute into a joint attempt to resolve the issues and make sure that both sides arrive at a favourable agreement. The mediator will have to initiate a joint problem-solving process and make sure that everybody is on the same page.

Positive Thinking

Negativity will simply do no good in the middle of a conflict and will only make matters worse. See that your team remains positive and focus on what you can do to overcome the problem. Think of it as a chance to learn, change things for the better, and avoid similar problems in the future.
Be the top-performing and harmonious organisation you were meant to be. Make sure your key personnel are all on the same page when it comes to dealing with negative communication. Effective conflict resolution and motivation training, as facilitated by a Process Communication Model® provider such as UP Communication in Perth, can equip professionals with essential skills.

Sources:

Background – Conflict is the Stuff of Life, Conflict Resolution Network

The Effects of Conflict Within an Organization, Chron

Improving conflict resolution skills, Queensland Government

The post Dealing with Conflict at Work: What Skills Do Professionals Need? appeared first on Up Communication.

Learn more about the key areas where positive communication should be applied.

Employee Job Satisfaction

A happy employee is a productive employee, so goes the popular saying. Communication, a two-way street, is necessary for employees to feel empowered. The ideal environment is one where information flows upward, from the entry level positions to their superiors, and vice versa. Employees can give feedback freely to managers without fear of reprisal, while managers provide their direct reports including coaching required for professional growth.

Strong Business Relationships

At the heart of every strong business relationship lies good communication. Without this component, it would be difficult to forge lasting partnerships based on trust and transparency. Within your organisation, meanwhile, the ability to weave your core values and your overall vision into every aspect of your operations is what brings everyone together towards achieving a common goal. People subsequently feel motivated to be involved in decision making and contribute ideas for continuous improvement.

Team Development

Capable communicators have the power to boost employee morale, manage change, and enhance team cohesion. Better communication also enables workers to resolve conflict with greater ease, thereby minimising risks to the organisation. As an added benefit, effective internal communication can contribute to a good work ethic among your staff and remind them of the company’s goals and vision.

Organisational Growth

Attrition, absenteeism, poor customer service, and even negligence can all stem from poor communication in relation to company policies and procedures. By equipping key personnel with the essential communication skills, you can help protect your company from various internal and external threats.
Enable your business to achieve its goals and reach its full potential by tapping the power of positive communication. Business leaders would do well to invest in professional development and communication courses as facilitated by a Process Communication Model® provider like UP Communication in Perth.

Sources:

The Importance of Communication For Employers, Business Review Australia

6 Reasons Why Effective Communication Should Be a Focus in Your Business, Australian Institute of Business

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