Communication is required of every human, every day.
Invest in it to exceed expectations.


Are you writing a stage play and want some inspiration for character development? Have you been given a script where your character feels alien to how you regularly behave? Come along to UP’s PCM Seminars to delve into personality and learn how your character may view the world, what motivates them, what their leadership style is, and what their distress pattern looks like.

Characters who are portrayed in movies, musicals and plays are based in reality. That is, these people or creatures are modelled on the processes that we see around us in the everyday. Once you understand the six core personalities that are within us, to greater and lesser energy levels, so a realisation spans across your field of work and makes walking in your character’s shoes that much easier.

Deliver a knock out audition or performance once you have a handle on who you are supposed to be portraying!


Dealerships carry a unique business structure. There are so many people performing in silo teams and unfortunately, a lot of communication both within and outside of the team lacks flow.

For any staff member who has dealings with other people, customers included, wouldn’t it be better to arm yourself with a skill that helps you to read personalities and people’s motivation, so that you can connect with them and provide advice suitable for their situation? By far the biggest predictor of a successful sale is the positive rapport that is generated between the customer and the staff.

We have testimonials from dealer principals and general managers in this industry that cite PCM as the best program they have ever done. That is saying something considering the amount of training programs these people attend!

The Process Communication Model® gives you such a skill to assist you to connect, motivate and win co-operation. Surely this needs to be delivered to your staff today!


How do you connect with a student who seems to push your buttons? How can you stay in a positive headspace so that your teaching is at a standard of excellence? What are some ways you can reduce the amount of drama in your student’s lives and the school itself?

The Process Communication Model® and Leading out of Drama® seminars are perfect for teachers and school administrators to get their hands on some practical skills to assist them both create a positive ripple effect in their classrooms and the school globally.

Often results are driven by the strength of relationship between student and teacher, so let’s give teachers easy ways to foster these bonds for academic, social and emotional gains.

Book UP as the next Professional Development event for your school and learn how happy teachers can create happy students.


The banking, finance and investment sector touches nearly every human on the planet. At some stage we all (at least before the digital age) physically had to walk into a bank to open an account or get a loan. For the financial institutions who have kept this process a personal face-to-face experience, they are faced with opportunity. There is massive scope for up-selling and adding products into the customer’s portfolio, but these good things only happen if the customer trusts and respects both the banking professional and the bank itself.

So how do you build trust? By establishing a genuine connection. Connect with your customer and they will be able to hear you and receive your advice willingly.

The foundational skill taught in the Process Communication Model® seminars is to first be able to assess personality so that we can connect with the person to whom we are engaging with. Once that connection is established you really do have the bull by the horns, as it were.

Book UP as the next Professional Development day for your financial institution. It is relevant for your executive staff all the way down to your cleaning team.


As at June 2017 there were 1,956,800 public sector employees. Each of these people have direct and indirect reports that require effective communication and exchange. Communication training transcends government and agency-specific industry, as at the end of the day, we are talking about people. It doesn’t matter who they are speaking with, or what project they are working on, or what their job title is; they need to know how to connect with people, how to minimise conflict, and how to motivate themselves and others to keep a positive mindset.

Different departments and agencies have different budgets for training and development. The beauty of what we do is that we can tailor seminars and packages to suit your team and your budget.

Get it touch with us, to find out how we can assist you and your team to move forward.


It is wonderful that the Process Communication Model® seminars have been approved by the ANZCA, RACS, RANZCOG, ACRRM, and are in the accrediting process with the RACGP. Clearly there is a need to minimise miscommunication and mismanagement, as we know this leads to distress.

Elements of medicine are high-risk, and sometimes short, fast communication exchanges occur to save a patient’s life. That’s a pretty darn good reason to study up on how to get this element right.

If you are members of the colleges listed, seminar dates are published on your professional development site page, else, please just drop us at UP an expression of interest and we can go from there.

Got a whole team? Contact us if you would like a seminar just for your team, practice or hospital staff.


This is such a broad industry, but the cogs all turn with people power – both internally and externally via the customer. Whether you are in accommodations, restaurants, bars, travel, tourism, gambling or sport, the chances are that total monies in flows in direct proportion to your quality of customer service. It is so easy these days to type a review on the internet, and when that’s positive it is worth its weight in gold.

Negative reviews carry even greater negative energy. No news spreads as quickly as bad news, and if a few people are reviewing or commenting that x, y, or z wasn’t up to standard, then your business will suffer.

Give your staff the upper hand and ensure the longevity of your business by investing in your people. Skills-based training in how to read personalities; how to communicate so that people are given a “battery charge” and invited out of distress can have a massive impact not just on your customer’s mindset, but also the feel good vibes they get when they engage with your business.

5-star google reviews are just one PCM seminar away!


Q: When do people engage a lawyer or a legal department?
A: When things have turned nasty in either their personal or professional life. These clients come to the legal industry already in significant distress and their messaging can be overly emotional and illogical because of it.

Q: Is there a way to quickly invite someone out of distress without them even noticing you are doing it?

We know that people in distress can’t hear what you are saying, and they can’t think in a logical way. So, they can neither hear nor process your message and information. What a waste! Just a few sentences is enough to invite someone back into an “I’m OK-You’re OK” headspace, so they can engage fully in the process with you. By learning these powerful skills, you will be able to observe distress quickly and do something about it.

Find out more about Process Communication Model® and Leading out of Drama® seminars for your legal practice or team. Your clients will thank you for it!


There is no bigger financial (and therefore also emotional) investment for the great majority of people than their house. The number one goal above all others of any sales staff and subsequent workflow and construction or operational staff should therefore be connecting with the customer. Connect with them, make them want to do business with you, and you’ve totally won the game.

This is more than a “Psychology of Selling” workshop. UP Communication’s seminars and workshops teach real skills that you can use from day 1 that will help you connect with people, motivate them and win their cooperation.

“Over the three days we spent together in the PCM course, I learnt more about myself and the people I communicate with than I have in a lifetime of education, life and work experience… I only wish I had been exposed to the model twenty years ago.”
– Mark Vassallo, CEO Mojo Homes


How likely are you to buy an item from someone who isn’t interested in you?
How likely are you to buy an item from someone who clearly doesn’t like their job?

Mindset of your staff at the coalface is vital for the perception of your shop or showroom and the brand itself. A happy, polite, “can do” staff member spreads positivity, and once you as the manager or whole executive team understand how to motivate the staff to all be like this, you really start kicking goals. By learning how to reduce drama and distress in the workplace, you are creating a space that fosters good vibes. People are attracted to good vibes! Let’s make that a goal!

Let me teach your executives, right down to your junior sales team how to connect with people and foster a positive mindset. Process Communication Model® and Leading out of Drama® seminars will seriously help you on this quest.


We live in a time like none other in history. Information is literally at our fingertips and there are so many options to choose when selecting how we source that information and from where. This presents a unique challenge for this sector; How do you fly at the top of the radar in this digital age? How do you stand out from your competitors and truly connect with a global audience?

Ironically enough, the communications industry is like any other; rife with distressed people, teams and miscommunication! The first step to your team’s success and survival is to understand each other, peel back the layers of the onion and really find out how each person ticks and their strengths. As a team, are you aware of exactly what each person can offer and are you leveraging those strengths?

The Process Communication Model® seminars teach improved emotional intelligence. Let’s get that right internally, so that the audience we are trying to reach can then be better understood and targeted.

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