Communication is required of every human, every day.
ARTS & ENTERTAINMENT
Are you writing a stage play and want some inspiration for character development? Have you been given a script where your character feels alien to how you regularly behave? Come along to UP’s PCM Seminars to delve into personality and learn how your character may view the world, what motivates them, what their leadership style is, and what their distress pattern looks like.
Characters who are portrayed in movies, musicals and plays are based in reality. That is, these people or creatures are modelled on the processes that we see around us in the everyday. Once you understand the six core personalities that are within us, to greater and lesser energy levels, so a realisation spans across your field of work and makes walking in your character’s shoes that much easier.
Deliver a knock out audition or performance once you have a handle on who you are supposed to be portraying!
How do you connect with a student who seems to push your buttons? How can you stay in a positive headspace so that your teaching is at a standard of excellence? What are some ways you can reduce the amount of drama in your student’s lives and the school itself?
The Process Communication Model® and Leading out of Drama® seminars are perfect for teachers and school administrators to get their hands on some practical skills to assist them both create a positive ripple effect in their classrooms and the school globally.
Often results are driven by the strength of relationship between student and teacher, so let’s give teachers easy ways to foster these bonds for academic, social and emotional gains.
Book UP as the next Professional Development event for your school and learn how happy teachers can create happy students.
The banking, finance and investment sector touches nearly every human on the planet. At some stage we all (at least before the digital age) physically had to walk into a bank to open an account or get a loan. For the financial institutions who have kept this process a personal face-to-face experience, they are faced with opportunity. There is massive scope for up-selling and adding products into the customer’s portfolio, but these good things only happen if the customer trusts and respects both the banking professional and the bank itself.
So how do you build trust? By establishing a genuine connection. Connect with your customer and they will be able to hear you and receive your advice willingly.
The foundational skill taught in the Process Communication Model® seminars is to first be able to assess personality so that we can connect with the person to whom we are engaging with. Once that connection is established you really do have the bull by the horns, as it were.
Book UP as the next Professional Development day for your financial institution. It is relevant for your executive staff all the way down to your cleaning team.
HEALTH & MEDICINE
It is wonderful that the Process Communication Model® seminars have been approved by the ANZCA, RACS, RANZCOG, ACRRM, and are in the accrediting process with the RACGP. Clearly there is a need to minimise miscommunication and mismanagement, as we know this leads to distress.
Elements of medicine are high-risk, and sometimes short, fast communication exchanges occur to save a patient’s life. That’s a pretty darn good reason to study up on how to get this element right.
If you are members of the colleges listed, seminar dates are published on your professional development site page, else, please just drop us at UP an expression of interest and we can go from there.
Got a whole team? Contact us if you would like a seminar just for your team, practice or hospital staff.
HOSPITALITY, TOURISM & LEISURE
This is such a broad industry, but the cogs all turn with people power – both internally and externally via the customer. Whether you are in accommodations, restaurants, bars, travel, tourism, gambling or sport, the chances are that total monies in flows in direct proportion to your quality of customer service. It is so easy these days to type a review on the internet, and when that’s positive it is worth its weight in gold.
Negative reviews carry even greater negative energy. No news spreads as quickly as bad news, and if a few people are reviewing or commenting that x, y, or z wasn’t up to standard, then your business will suffer.
Give your staff the upper hand and ensure the longevity of your business by investing in your people. Skills-based training in how to read personalities; how to communicate so that people are given a “battery charge” and invited out of distress can have a massive impact not just on your customer’s mindset, but also the feel good vibes they get when they engage with your business.
5-star google reviews are just one PCM seminar away!
There is no bigger financial (and therefore also emotional) investment for the great majority of people than their house. The number one goal above all others of any sales staff and subsequent workflow and construction or operational staff should therefore be connecting with the customer. Connect with them, make them want to do business with you, and you’ve totally won the game.
This is more than a “Psychology of Selling” workshop. UP Communication’s seminars and workshops teach real skills that you can use from day 1 that will help you connect with people, motivate them and win their cooperation.
“Over the three days we spent together in the PCM course, I learnt more about myself and the people I communicate with than I have in a lifetime of education, life and work experience… I only wish I had been exposed to the model twenty years ago.”
– Mark Vassallo, CEO Mojo Homes
How likely are you to buy an item from someone who isn’t interested in you?
How likely are you to buy an item from someone who clearly doesn’t like their job?
Mindset of your staff at the coalface is vital for the perception of your shop or showroom and the brand itself. A happy, polite, “can do” staff member spreads positivity, and once you as the manager or whole executive team understand how to motivate the staff to all be like this, you really start kicking goals. By learning how to reduce drama and distress in the workplace, you are creating a space that fosters good vibes. People are attracted to good vibes! Let’s make that a goal!
Let me teach your executives, right down to your junior sales team how to connect with people and foster a positive mindset. Process Communication Model® and Leading out of Drama® seminars will seriously help you on this quest.